During checkout you will be given the following options:
DHL Express Next day
DHL Express 1-3 days
If a product is not received and it shows in the tracking information that it got lost somewhere on the route, we will ship you out a new package after 30 days from the shipping date.
If an order is shipped and its shows its "delivered" in the tracking information, we are not responsible for it if it gets stolen from your mailbox or you say it was not delivered. Please contact your local post office. Most times this is a case of misdelivery or the mail person took it back with them.
If we do not get the package back then you will not be able to receive a refund.
We will do our best to take care of you and treat you fairly. We ask that our customers treat us fairly as well. From time to time, we may not accept a return.
We accept returns on unopened non-topical products within 7 days of you the customer receiving your order. Products must be unopened and in new condition still. The customer is responsible for paying for return shipping costs.
Any issues with the product must be brought to our attention within 2 days from the date of delivery. Issues include destroyed bottles, leaking bottles or any shipping damage that would cause lost product. If there are no issues brought up within the 5 days from the date of delivery no replacement bottles will be sent. MPA Supps makes no claims or guarantees. Refunds will not be given for used product or open product.